Reference

What You Agree to When You Use raja800

These terms set out the rules that apply to your raja800 account — from how you open it to how deposits via DANA, OVO, and GoPay are handled.

Account eligibility rulesDANA, OVO, GoPay deposit conditionsWithdrawal verification stepsAccount suspension termsGoverning jurisdiction notice
raja800 What You Agree to When You Use raja800
TERMS CONTACT

Reach Us About These Terms

If you have a question about how these terms apply to your account — a wallet verification flag, a withdrawal hold, or an account suspension notice — our support team can walk you through the specific step involved. Contact us through any of the channels below.

Team online

Live Chat

Start a live chat session from your account dashboard. Our team handles terms queries including wallet mismatch holds and account verification steps.

Email Support

Send a detailed message to our support email for written responses on account suspension notices, withdrawal conditions, or eligibility questions under these terms.

Help Centre

Browse the Help Centre for step-by-step explanations of common terms scenarios — including how DANA and OVO wallet verification works on your account.

HOW WE OPERATE

How raja800 Handles Your Account Under These Terms

These terms are not just a legal formality — they describe how we actually manage accounts, wallets, and access decisions day to day. From Yogyakarta to anywhere else you access the platform on mobile, the same rules apply consistently across all accounts.

Account Security Login sessions are monitored for unrecognised device access. If a new device is detected, an OTP verification step is triggered before the session continues on your account.
Data Retention Account data including transaction records from DANA, OVO, and GoPay deposits is retained in line with our privacy policy and applicable regional data rules.
Terms Updates When these terms change, we notify you via your registered contact before the update takes effect. Continued account use after that date constitutes acceptance of the revised terms.
Dispute Process If you believe a terms-based account action was applied in error, you can raise a formal dispute through live chat or email. We review and respond with a written outcome.

Common Questions About These Terms

These are the questions we see most often from accounts in Indonesia about how our terms apply in practice — covering wallets, account rules, and what happens when something gets flagged.

Deposits are held when the DANA wallet name does not match the name on your registered account. Contact support with both names and we'll verify and release it.

No. These terms require that all deposits and withdrawals use a wallet registered in your own name. Third-party wallet transactions are blocked and may trigger a review.

We'll suspend or close the account and send written notice to your registered contact. Any wallet balance is held pending review of the specific breach before a decision is made.

We send a notification to your registered contact before any update takes effect. You can also view the current version of these terms at any time from your account settings.

No. One account per person is the rule under these terms. If duplicate accounts are detected, both may be closed and any associated wallet balance held for review.

Raise it through live chat or email support with your account details and the specific action in question. We review disputes and provide a written outcome within a reasonable timeframe.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.